Identity Dossier
Gustavo
Fernandez
Cardone
IT Systems & Identity Administrator
IT Systems Administrator with 6+ years delivering MDM solutions, Saas & cloud platform management, and end-to-end device lifecycle automation across multi-country environments. Proven track record leading zero-touch deployments, SSO/identity integrations (Okta, Azure AD, Entra ID), and API-driven workflow automation for cross-functional international teams.
Barcelona · Spain
Core Competencies
The Craft
A focused toolkit for enterprise device & identity management at scale.
Device Management
Jamf Pro, Jamf Now, Mosyle, JumpCloud and Microsoft Intune fleets tuned for zero-touch rollout, rapid recovery and full lifecycle control.
Identity & Access
Entra ID, Azure AD, Okta and Google Workspace engineered for seamless, auditable sign-on, user provisioning and SAML/OAuth app integrations.
Automation
Jira Service Management, Confluence, Slack and Atlassian API integrations that remove friction from the delivery and support pipeline.
Core Stack
Experience
The Record
IT Consultant
Current- Deliver MDM consultancy across the world, specialising in Jamf Pro, Jamf Now, Mosyle, JumpCloud and Microsoft Intune deployments for Apple and Windows device fleets.
- Designed zero-touch enrollment workflows using ADE/DEP, Apple Business Manager, and AutoPilot, reducing onboarding time by 60%+.
- Resolved complex L2/L3 incidents via remote support and root-cause analysis, improving system reliability and end-user satisfaction.
- Automated Jira Service Management workflows with custom API integrations and scripts, significantly cutting ticket resolution time.
- Produced technical runbooks, MDM policy frameworks, and troubleshooting guides to enable client self-sufficiency.
Delivery Manager
Current- Oversee end-to-end customer request delivery in enterprise environments, managing monthly release cycles including PRE/PRO deployment planning and freeze period coordination.
- Implemented ITSM workflows for incident, change, and testing management aligned with SLA compliance standards.
- Drove process automation via tool integrations, reducing operational response times and improving team efficiency.
- Collaborated with Quality Office on KPI monitoring, test evidence tracking, and stakeholder reporting across global teams.
IT System Administrator
- Architected and deployed Jamf Pro and Apple Business Manager from scratch, enabling centralised MDM enrollment and device lifecycle management for the full fleet.
- Built Okta SSO automations for user provisioning/deprovisioning and SAML-based app integrations across the org.
- Led platform consolidation (M365 → Google Workspace, Slack → Chat, Jamf → Intune, TravelPerk → Jira SP), reducing license costs by 30%+.
- Integrated Okta, Slack API, and Atlassian APIs to automate cross-platform workflows and user lifecycle events.
- Led outsourced support team, handling L1/L2 escalations and ensuring SLA adherence across departments.
- Managed IT device fleet renewal: supplier negotiations, renting agreements, and hardware lifecycle planning.
IT Senior Support Engineer
- Managed Jira Service Management and Confluence as platform owner, including projects, automations, and documentation.
- Handled device enrollment and decommissioning across Intune, Jamf, Google Workspace, and Apple Business Manager.
- Onboarded new users in Google Workspace, Okta, and Office 365; maintained asset inventory and documentation.
IT System Administrator
- Supervised L1 technicians and IT escalations; owned ticketing tools and incident management workflows.
- Managed Jamf / MDM profile deployments and Apple Business Manager enrollment for the device fleet.
- Handled user onboarding via Active Directory and Azure AD; produced troubleshooting guides and video tutorials.
IT Helpdesk Technician
- Provided remote and phone-based user support; managed IT tickets and diagnosed technical issues.
- Assisted with OS/software update rollouts and coordinated device shipment logistics.
- Produced recurring technical reports on common incident patterns and issues.
Additional Experience — Non-IT
Professor of Materials Technology & Tutor
Project Manager & Draftsman
Education
Foundations
Certifications
Credentials
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